Unlike health and competence, there is no mandatory requirement to make a complaint about a paramedic's conduct. However, if the paramedic’s alleged conduct affects the safety of the public, there is an obligation to make a complaint to Te Kaunihera Manapou Paramedic Council.
A notification must be made in writing to the Registrar and include the reasons why you believe the paramedic poses a risk of harm to the public. You may access our online form here. If you would like to discuss your concerns further before completing a notification form, please email [email protected].
Any complaint about a paramedic where their conduct has affected the safety of the public is referred by the Council to the Health and Disability Commissioner. The Commissioner may decide to investigate or refer the complaint back to Te Kaunihera Manapou Paramedic Council.
Complaints of a serious professional nature are investigated and considered by Professional Conduct Committees (PCCs), who decide whether to refer the complaint to the Health Practitioners Disciplinary Tribunal or whether no further disciplinary action is required.
PCCs can also recommend:
- reviewing a paramedic's competence or health
- including conditions in a paramedic's scope of practice
- sending a letter of counsel (education letter) to the paramedic.
Charges of professional misconduct or receiving a conviction that may reflect adversely on their fitness to practise are heard before the Health Practitioners Disciplinary Tribunal which is a separate authority. You can find a guide to the Tribunal’s disciplinary proceedings and summaries of its decisions here.
If a paramedic has been convicted of an offence that is punishable by imprisonment for a term of 3 months or longer, or any other offenses listed in the Act, court registers are required to send a ‘notice of conviction’ to the Council. These convictions are referred to a Professional Conduct Committee. This PCC meets to ensure that these convictions are considered in a timely manner and paramedics are invited to attend a meeting to provide a response to their conviction. If the Council has reason to believe that the paramedic has a health condition that may have led to the conviction, the Council may refer the paramedic for a health assessment rather than a PCC.
Practising without a practising certificate
Paramedics who have practised without a practising certificate for a significant period of time, and who have failed to provide a reasonable explanation for the lapse, may be referred to a PCC. Paramedics are invited to attend a meeting or to provide a written explanation for the lapse.